Shipping policy

Shipping Policy

Thank you for your order!

We aim to get Remez to you as quickly as possible so you can start enjoying it right away.

📦 Processing Time

Orders are typically processed within 1–2 business days.

During high-demand periods (such as sales or holidays), processing may take slightly longer.

🚚 Shipping Time (U.S. Only)

We currently ship within the United States only.

Estimated delivery time:

  • 2–5 business days

Please note: these are estimates and not guaranteed delivery times.

📍 Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking to update.

⚠️ Shipping Issues

We are not responsible for:

  • Delays caused by the shipping carrier
  • Lost or stolen packages marked as delivered
  • Orders shipped to incorrectly entered addresses

Please double-check your shipping information before placing your order.

📩 Need Help?

If your order arrives damaged or there is an issue, please contact us within 7 days of delivery at:

📧 [games@playremez.com]

We’ll make it right.